Mastering Customer Service Management (CSM) NOW
A Practitioner's Guide to Customer Service Management in ServiceNow
Michael J. Murphy
A Practitioner's Guide to AI Strategy, Governance, and Security in ServiceNow
A practitioner's guide to enterprise AI strategy, governance, and security with ServiceNow AI Control Tower. Discover, govern, secure, observe, and measure every AI asset.
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DISCOVER. GOVERN. SECURE. OBSERVE. MEASURE.
Every enterprise now runs more AI than it can name. Governing it is your greatest strategic advantage.
Mastering the AI Control Tower is a practitioner’s guide for developers, technical architects, AI practitioners, and system administrators who have to make enterprise AI governance real on the ServiceNow platform.
Written against the Australia release, it turns AI Control Tower into working configuration: automated discovery across ServiceNow and the hyper-scalers, a lifecycle with real gates, risk and compliance mapped to NIST AI RMF and the EU AI Act, and the security monitoring and kill switch protocol that keep agentic AI inside its envelope. Whether you are standing up your first inventory or hardening an estate of AI agents, thirteen hands-on labs, seventeen architecture diagrams, and three deployment blueprints give you patterns you can apply the same day.
INSIDE YOU’LL DISCOVER HOW TO:
| Book Details | B0H5714YF3 Books > Computers & Technology > Software Michael J. Murphy Paperback, Hardcover, Kindle eBook 979-8172461156 979-8172404856 English 258 pages September 8, 2026 Independently published ServiceNow Success |
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| Option | Availability | Price |
|---|---|---|
PaperbackSKU: MJM-B0H5714YF3-PB | In stock | $27.99 |
HardcoverSKU: MJM-B0H5714YF3-HC | In stock | $47.99 |
| Seller | Option | Availability | Price |
|---|---|---|---|
| Paperback | In stock | $27.99 | |
| Hardcover | In stock | $47.99 |
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