Mastering HR Service Delivery (HRSD) NOW

HRSD is easy to install. It is hard to install well.

Most HR Service Delivery programs do not stall on the product. They stall on decisions made in the first ninety days: a case model copied from a ticketing tool, a knowledge base nobody owns, a lifecycle event with sixty activities, a business rule that should have been an assignment rule. This book helps you make those decisions correctly the first time, and unwind them when you inherit an instance where they were made incorrectly.

Written for practitioners, HR subject matter experts, and architects, it follows the order of a real implementation: foundations and installation, the data model and security, services and cases, knowledge, lifecycle events, Employee Center, documents, integrations, development patterns, Now Assist and Virtual Agent, governance, and adoption.

• Fifteen independent hands-on labs you can run on a Personal Developer Instance
• A full chapter on configuration vs. customization with a decision tree and a catalog of configurable answers
• Intermediate JavaScript and React examples that call the platform the supported way
• Release neutral guidance that survives the next upgrade

What actually works, what quietly fails, and why.